Human Factors & Safety Diagnostic for High Reliability Operations
Cortexia are world leaders in what is known as "contextual inquiry"; a form of scientific observation based on understanding what decision making looks like "in the wild". We add elements of sociotechnical and distributed cognition analysis to gain a deep understanding of your operations and safety behaviours. Whether on the battlefield, in an operating theatre, or onsite at a petroleum refinery, we go above and beyond in understanding your operational demands and the pressures your operators and staff need to perform under.
Our Operations & Safety Diagnostics provide you with an in-depth and practical analysis of your current operations and safety performance including both the strengths and weaknesses. Our unique perspective gives you a more holistic approach to improving process, procedures, safety and most importantly, results. We customise and adapt our model below to your organisation.
“Cortexia made a significant improvement to the safety performance of our onshore and offshore personnel. I can’t recommend them highly enough – the workshops were pragmatic, evidence-based and outstanding.”Waldemar Gonçalves de Oliveira – Onshore Engineering & Safety Manager
“Damien is a pro-active project manager, and he always managed to negotiate and secure the required resources. Damien was never afraid to lead by example.”
Levi McCusker – UX Research Manager
“Cortexia were able to meet some very difficult targets, never losing sight of the big picture.”
Senior Human Factors Specialist – Boeing
Donna Duffy – Senior Human Factors Advisor
OUR EXPERTISE; YOUR PERFORMANCE.
Humans retain a vital role in most high-risk industries, particularly in their abilities to problem solve and respond to unanticipated events. The demands on these operators have been increasing and are likely to reach a point where current human and technological capabilities will be severely strained. This situation has in the past, and will in the … Read More
THE HUMAN FACTORS OF BANKING & FINANCE The common thread in most studies dealing with financial decision-making deals with mathematical models of financial prediction. In a similar model, traditional approaches to risk management focus on absorbing or “controlling” risk to make profit (Unser, 2000). In the banking and finance industry, reducing error is often attempted … Read More
Developing and Implementing a Safety Lead Indicator Program Organisations are increasingly moving towards an approach to safety that is proactive and predictive. For this to occur, a socio-technical systems approach to safety is often recommended. This involves considering all variables within the work environment and how they interact with one another (e.g., people, procedures, systems, … Read More
Existing military command and control (C2) frameworks have been useful in highlighting technology related issues and their direct effects within an organization. They are, however, limited in assessing the full range of impacts resulting from technology insertions and in exploring the links between C2 changes and battlefield effects. Additionally, traditional C2 frameworks have … Read More
What happens when a financial institution takes a traditional approach to risk, with the aim to eliminate or minimise human error with procedure laden controls and a focus on individuals’ actions? Unless the industry is highly stable with very little complexity involved, it can be like trying to fit a square peg into a round … Read More
What do financial traders, surgeons, miners, bankers, pit crew, pilots, and air traffic controllers all have in common? Their decisions often have life-impacting implications for themselves and others. Their roles are complex, high-risk, and require rapid decision-making under extreme pressure. To avoid catastrophe, they must manage the unexpected as efficiently, effectively, and safely as possible. … Read More