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Cortexia's Human Error Management Systems (HEMS) create a systemic approach for your business to manage human risk and error. By helping you identify, monitor and control risk using high-reliability best practice, Cortexia's HEMS unleash the potential of your operations to deliver big, bottom-line improvements. Our HEMS approach is based on Ultra-Resilience and centres on:

Human Error Management Systems

  • Building a Just Culture to enhance operational error reporting (identifying your realistic operational risk)
  • Applying contributing factors to investigations and analysis in order to identify systemic issues that are likely impacting performance across individuals (improved targeting of system interventions)
  • Training employees in the field-craft of Threat & Error Management in order to reduce the likelihood of human error

HEMS are becoming increasingly popular within the banking and motorsport industries where human error and certain human factors can have detrimental consequences.

Led by Dr. Damien Armenis, Cortexia can take the latest human error, risk and cognition research, and apply it to your tailor designed HEMS for your requirements. The resulting HEMS allows you to monitor, assess and mitigate  risk within your operations and service.

We are confident that we can enhance your business performance, minimise risk, and streamline operations. If you would like to improve your results and believe we can help, please contact us.


Commonwealth Bank of Australia Human Factors Program

Commonwealth Bank of Australia Human Factors Program

Finance Human Factors

“Cortexia delivered a series of decision making workshops for some of our brokers, traders and analysts, along with a Human Error Management System. They were able to concisely break through the science and jargon to provide our staff with pragmatic tools they can apply every day at the trading desk to minimise human error. Cortexia’s error management system is now allowing our Risk team to better monitor and assess our human risk. Both subjective feedback from the staff and objective measurable financial performance have been very favorable. We will be using Cortexia again.”

Tom Simmons – Vice President

Human Performance Military

“Cortexia have an excellent understanding of Cognitive Psychology and are innovative in application of those techniques in the Defence environment.”


Vic Demczuk – Human Factors Manager

petrobras human performance“Cortexia made a significant improvement to the safety performance of our onshore and offshore personnel. I can’t recommend them highly enough – the workshops were pragmatic, evidence-based and outstanding.”

Waldemar Gonçalves de Oliveira – Onshore Engineering & Safety Manager