- Capability
- Human Factors Consulting
- Human Factors Engineering & Evaluation
- Human Error Management
- Operations & Safety Diagnostic
- Human Factors Investigations & Trend Analysis
- Just Culture & Psychological Safety
- Operational Performance & Training
- Automation Design, Evaluation & Implementation
- SMS Design & Procedures
- Argos Protocol (Risk Monitoring)
Safety Management System Design & Procedures
Cortexia can assess your current SMS and associated procedures to ensure you are not only meeting your regulatory requirements, but also providing an edge to your operators and minimising organisational and operational risk. We are experts in designing industry benchmark human performance and system safety guidance, assurance procedures, and specialist instruction (including automation and technology evaluation, human factors integration and investigations).
Whether its a Patient Safety Management System for a healthcare facility or a Human Error Management System for a Bank or Boutique Fund, we ensure human error is minimised and performance optimised.
We are confident that we can enhance your business performance, minimise risk, and streamline operations. If you would like to increase the assurance of your in-house SMS or Procedures please contact us.
“Cortexia delivered a series of decision making workshops for some of our brokers, traders and analysts, along with a Human Error Management System. They were able to concisely break through the science and jargon to provide our staff with pragmatic tools they can apply every day at the trading desk to minimise human error. Cortexia’s error management system is now allowing our Risk team to better monitor and assess our human risk. Both subjective feedback from the staff and objective measurable financial performance have been very favorable. We will be using Cortexia again.”
Tom Simmons – Vice President“I have no hesitation recommending Cortexia to address your HF organisational challenges. They have the ability to take technical principles of human performance and translate into language and processes that absolutely fit your organisational direction and strategy. In essence, they holistically deliver complex results by implementation of simple solutions that people will engage with, and more importantly, are understandable.”
Stephen Stringer – Safety Systems Manager“We really stress tested human factors for banking and it is testament to our collaboration with Cortexia that there is increasing human factors awareness in the business.”
Ritu Ahlawat – CBA Senior ManagerOUR EXPERTISE; YOUR PERFORMANCE.
The Pitfalls of Automation
November 16, 2016Humans retain a vital role in most high-risk industries, particularly in their abilities to problem solve and respond to unanticipated events. The demands on these operators have been increasing and are likely to reach a point where current human and technological capabilities will be severely strained. This situation has in the past, and will in the … Read More
The Human Factors of Banking and Finance
June 19, 2017THE HUMAN FACTORS OF BANKING & FINANCE The common thread in most studies dealing with financial decision-making deals with mathematical models of financial prediction. In a similar model, traditional approaches to risk management focus on absorbing or “controlling” risk to make profit (Unser, 2000). In the banking and finance industry, reducing error is often attempted … Read More
Safety Leading Indicators
June 11, 2018Developing and Implementing a Safety Lead Indicator Program Organisations are increasingly moving towards an approach to safety that is proactive and predictive. For this to occur, a socio-technical systems approach to safety is often recommended. This involves considering all variables within the work environment and how they interact with one another (e.g., people, procedures, systems, … Read More
Psychological Safety: Feeling safe to speak up?
March 23, 2023Leaders who make the connection between resilience and psychological safety reap the benefits. We just read a wonderful HBR article written by Maren Gube and Debra Subatini Hennelly and have decided to summarise below along with our unique human factors and ultra-resilience take: Gube and Henelly (2022) highlight that as leaders, it’s crucial to recognise the connection between psychological safety and … Read More
Human Performance in Military C2
October 27, 2016Existing military command and control (C2) frameworks have been useful in highlighting technology related issues and their direct effects within an organization. They are, however, limited in assessing the full range of impacts resulting from technology insertions and in exploring the links between C2 changes and battlefield effects. Additionally, traditional C2 frameworks have … Read More
Human Factors Improves Outcomes in the Banking Industry
February 17, 2021What happens when a financial institution takes a traditional approach to risk, with the aim to eliminate or minimise human error with procedure laden controls and a focus on individuals’ actions? Unless the industry is highly stable with very little complexity involved, it can be like trying to fit a square peg into a round … Read More