
- Capability
- Human Factors Consulting
- Human Factors Engineering & Evaluation
- Human Error Management
- Operations & Safety Diagnostic
- Human Factors Investigations & Trend Analysis
- Just Culture
- Operational Performance & Training
- Automation Design, Evaluation & Implementation
- SMS Design & Procedures
- Argos Protocol (Risk Monitoring)
Cortexia's Day 2 Day Human Risk Audit Program
Cortexia are the first to introduce a Day 2 Day human risk audit program within the finance industry. The program focuses on identifying a clear snapshot of your company's day-to-day risk and error propensity, rather than relying on one-off incidents or errors. This provides your investment firm with a more accurate picture of risk, trading threats, and the tools for your workforce to act on them.
Our Day 2 Day Human Risk Audit Program combines an in-depth decision making and human error audit process with tailored coaching, delivered by our international expert on decision making and error Dr. Damien Armenis. The Program is a true performance leading indicator and uses the Threat and Error Management model as a foundation for the audit. A 3 day training program is provided to selected front line operators in the audit process and on how to coach on-the-job after the audit is complete. As the audit is anonymous, traders don't feel threatened and there is little risk of getting 'inside their loop' while they are on the trading floor.
Cortexia also take care of the yearly data collection and analysis, acting as an independent party for the reporting back to your firm. Our Day 2 Day Human Risk Audit Program provides your company a realistic picture of your risk, a more reliable performance leading indicator, and a evidence-based platform to develop strategies on how to reduce errors more effectively and ultimately increase your profits.

“Damien has the rare ability to take his detailed technical and theoretical knowledge and actually apply it practically, efficiently and in a way that the lay person can understand and act on. He manages ambiguity and uncertainty very well and has the knack of getting in, and making meaningful progress while others are still spinning their wheels.”
Donna Benecke – Safety Assurance Manager
“Cortexia provided excellent service to our project. Their work helped us assess the feasibility of an automated system and helped us with its implementation.”
Tony Silvestro – Portfolio Manager
“Cortexia were able to meet some very difficult targets, never losing sight of the big picture.”
Senior Human Factors Specialist – Boeing
Donna Duffy – Senior Human Factors Advisor
“Cortexia have an excellent understanding of Cognitive Psychology and are innovative in application of those techniques in the Defence environment.”
Vic Demczuk – Human Factors Manager
“Cortexia made a significant improvement to the safety performance of our onshore and offshore personnel. I can’t recommend them highly enough – the workshops were pragmatic, evidence-based and outstanding.”
“Cortexia delivered a series of decision making workshops for some of our brokers, traders and analysts, along with a Human Error Management System. They were able to concisely break through the science and jargon to provide our staff with pragmatic tools they can apply every day at the trading desk to minimise human error. Cortexia’s error management system is now allowing our Risk team to better monitor and assess our human risk. Both subjective feedback from the staff and objective measurable financial performance have been very favorable. We will be using Cortexia again.”
Tom Simmons – Vice President“Damien is a pro-active project manager, and he always managed to negotiate and secure the required resources. Damien was never afraid to lead by example.”
Levi McCusker – UX Research Manager
“I have no hesitation recommending Cortexia to address your HF organisational challenges. They have the ability to take technical principles of human performance and translate into language and processes that absolutely fit your organisational direction and strategy. In essence, they holistically deliver complex results by implementation of simple solutions that people will engage with, and more importantly, are understandable.”
Stephen Stringer – Safety Systems Manager“Damien is a focussed, proactive and flexible operator who has provided invaluable project support. I would recommend Damien to support any complex project development that requires Human Factors expertise.”
Edward Macfarlane – Principal Consultant
OUR EXPERTISE; YOUR PERFORMANCE.

The Pitfalls of Automation
November 16, 2016Humans retain a vital role in most high-risk industries, particularly in their abilities to problem solve and respond to unanticipated events. The demands on these operators have been increasing and are likely to reach a point where current human and technological capabilities will be severely strained. This situation has in the past, and will in the … Read More

The Human Factors of Banking and Finance
June 19, 2017THE HUMAN FACTORS OF BANKING & FINANCE The common thread in most studies dealing with financial decision-making deals with mathematical models of financial prediction. In a similar model, traditional approaches to risk management focus on absorbing or “controlling” risk to make profit (Unser, 2000). In the banking and finance industry, reducing error is often attempted … Read More

Safety Leading Indicators
June 11, 2018Developing and Implementing a Safety Lead Indicator Program Organisations are increasingly moving towards an approach to safety that is proactive and predictive. For this to occur, a socio-technical systems approach to safety is often recommended. This involves considering all variables within the work environment and how they interact with one another (e.g., people, procedures, systems, … Read More

Human Performance in Military C2
October 27, 2016Existing military command and control (C2) frameworks have been useful in highlighting technology related issues and their direct effects within an organization. They are, however, limited in assessing the full range of impacts resulting from technology insertions and in exploring the links between C2 changes and battlefield effects. Additionally, traditional C2 frameworks have … Read More

Human Factors Improves Outcomes in the Banking Industry
February 17, 2021What happens when a financial institution takes a traditional approach to risk, with the aim to eliminate or minimise human error with procedure laden controls and a focus on individuals’ actions? Unless the industry is highly stable with very little complexity involved, it can be like trying to fit a square peg into a round … Read More

How Psychological Flexibility Increases Safety and Performance in High-Reliability Industries
July 19, 2020What do financial traders, surgeons, miners, bankers, pit crew, pilots, and air traffic controllers all have in common? Their decisions often have life-impacting implications for themselves and others. Their roles are complex, high-risk, and require rapid decision-making under extreme pressure. To avoid catastrophe, they must manage the unexpected as efficiently, effectively, and safely as possible. … Read More