Banking Human Factors
Banking Human Factors

The Rundown:

Cortexia developed a world's first large-scale Human Factors Program for the banking and finance industry, introducing Just Culture, Threat & Error Management, Contributory Factors and Occurrence Investigations into the Commonwealth Bank of Australia's (CBA) existing business functions. The focus was to build CBA's Ultra-Resilient Capability using a dedicated specialist team embedded within CBA for 12 months.

The Result:

Using Cortexia's tailored contributing factors taxonomy for the banking and finance industry, we delivered a significant enhancement in CBA's ability to identify and address contributing and systemic factors. This improved CBA's ability to target interventions that reduce error rate and subsequently improve financial performance. This was coupled with Cortexia's world-leading Threat & Error Management workshops for staff, enhancing CBA's ability to identify and manage threats to operations.

See how Cortexia can reduce financial risk and improve employee performance in the Banking & Finance Industry here.

Finance Human Factors

“Cortexia delivered a series of decision making workshops for some of our brokers, traders and analysts, along with a Human Error Management System. They were able to concisely break through the science and jargon to provide our staff with pragmatic tools they can apply every day at the trading desk to minimise human error. Cortexia’s error management system is now allowing our Risk team to better monitor and assess our human risk. Both subjective feedback from the staff and objective measurable financial performance have been very favorable. We will be using Cortexia again.”

Tom Simmons – Vice President